Returns/Refunds
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
Warranty Information
- board is covered by a 36-month manufacturer warranty to be free from manufacturing defects. The paddles and pumps and other accessories are covered for 12 months. The warranty (legal warranty) is for the original purchaser only, and from date of purchase. It only covers products used for normal recreational purposes. The warranty does not cover any puncture, cuts or abrasion sustained in normal use or damage from unreasonable uses or improper storage. Scratches or marks on the art work are also not covered by the warranty. If products are being used in a rental company or school the warranty is only 2 years.
If any product is found to be defective, the owner may return it to Williams Marine and Watersports, but only after first telephoning or emailing to get authorization, shipping and packaging instructions and to discuss the defect. We will not refund or replace boards if this procedure is not followed.
After inspection, if any product is found defective, the manufacturer shall either repair or replace the defective part or item as deemed necessary by manufacturer. The Manufacturer shall not be held liable for any incidental or consequential damages. There are no warranties which extend beyond this description. This warranty is inclusive in lieu of all other warranties. This warranty gives you specific legal rights but does not affect your normal rights, which vary from country to country.
The main limitations to the application of the warranty are the following:
• The product must not be modified or used in any activities outside normal recreational use (such as races, rental, professional usage in a business, without written prior agreement).
• Use in excess of the manufacturers recommended maximum load capacity.
• Pressure recommendations, assembly / disassembly and handling procedures must be strictly observed.
• The maintenance and the storage procedures must not be neglected.
• This warranty does not cover parts and accessories not supplied or recommended by the manufacturer or defects resulting from the installation of such equipment on their products.
NOTICE: All repairs covered by warranty, must be performed by the manufacturer.
